Return Policy

If you receive a product that is damaged, defective, or not as ordered, please contact us at thecozysprout@gmail.com within 48 hours of receiving your order. Once we receive your request, we will arrange a return pick-up to collect the item at the earliest.

Return Conditions:

• The return request must be generated within 48 hours of item delivery.
• We only accept returns for damaged or defective products. Returns will not be accepted for size or quality issues.
• A product unboxing video is required to verify the issue and process your return request promptly.
• Returns will not be accepted for items without the required label or seal.
• Items that have been altered from their original condition or damaged after delivery will not be eligible for return.
• Products damaged due to misuse are not eligible for a refund or replacement.

Note: If the return does not comply with our policy, no replacement or refund will be provided, and we reserve the right to withhold any funds already received.

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Refund Policy

• Refunds will be processed via the same payment method used for the original purchase.
• For credit card or net banking payments, the refund will be credited to the same account.
• For cheque payments, a cheque will be mailed to the billing address.
• For Cash on Delivery (COD) orders, the refund will be processed after confirmation from the customer. Shipping charges for COD orders are non-refundable.
• Refunds are typically processed within 8-10 working days after we receive the returned product in its original condition.

Note: We are not responsible for any delays in crediting the cardholder’s account, as this process is managed by the issuing bank.